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The Impact of Employees’ AI-Driven Stress on Workforce Productivity through AI Collaboration: The Moderating Role of Human Intelligence

Citation. Oh, S.-J. & Seo, Y.-W. (2026). The Impact of Employees’ AI-Driven Stress on Workforce Productivity through AI Collaboration: The Moderating Role of Human Intelligence. Journal of the Korea Contents Association, 26(6), 480–495. https://doi.org/10.5392/jkca.2026.26.06.480

Summary. This survey study distinguishes challenge from hindrance forms of AI-driven technostress and tests their pathways to work productivity through AI-collaboration working well-being and human–AI collaboration technology-learning anxiety. Among employees with workplace AI-use experience, challenge stress was associated with greater AI-collaboration well-being and productivity, whereas hindrance stress was associated with poorer well-being, greater learning anxiety, and lower productivity. Human intelligence positively moderated only the pathway from challenge stress to AI-collaboration working well-being.

Key claims

  • In PLS-SEM analyses of 350 employees with workplace AI-use experience, AI challenge technostress increased AI-collaboration working well-being and thereby improved work productivity.
  • AI challenge technostress did not significantly reduce human–AI collaboration technology-learning anxiety.
  • AI hindrance technostress decreased AI-collaboration working well-being, increased technology-learning anxiety, and significantly lowered work productivity.
  • Human intelligence had a significant positive moderating effect only between AI challenge technostress and AI-collaboration working well-being.

Evidence & limitations

  • The article reports a cross-sectional PLS-SEM analysis of 350 employees who had used AI at work, so the modeled pathways support associations rather than causal effects.
  • This is a peer-reviewed journal article; the ingested Jina Markdown artifact contains the public article landing page, bibliographic metadata, and abstract rather than a downloadable full-text PDF.

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